Comments on: Love letter to BT’s Complaint department http://spencerlavery.com/blog/love-letter-to-bts-complaint-department/ Designer, developer, consultant, musician, entrepreneur, geek... not strictly in that order Sat, 05 Jul 2008 17:22:37 +0000 http://wordpress.org/?v=2.5.1 By: Mike http://spencerlavery.com/blog/love-letter-to-bts-complaint-department/#comment-214 Mike Sat, 14 Jun 2008 22:14:50 +0000 http://spencerlavery.com/?p=84#comment-214 BT are the most horrendously bad company I have ever come across. The fact that they are a communication company is all the more incredible as that is the one thing they specialize in being bad at. We have had countless problems and bad service and the only thing they understand is if you leave. We transferred our telephone service some years ago and now that I have discovered that other companies can do the line rental, that is going as well. BT are the most horrendously bad company I have ever come across.
The fact that they are a communication company is all the more incredible as that is the one thing they specialize in being bad at. We have had countless problems and bad service and the only thing they understand is if you leave. We transferred our telephone service some years ago and now that I have discovered that other companies can do the line rental, that is going as well.

]]> By: lorna robbins http://spencerlavery.com/blog/love-letter-to-bts-complaint-department/#comment-213 lorna robbins Wed, 11 Jun 2008 08:42:56 +0000 http://spencerlavery.com/?p=84#comment-213 Got talked into returning to BT by coldcall - what a mistake. Since returning nothing works, no internet, have to unplug computer to hear caller on phone, have not set up direct debit as requested and find am ex-directory - not requested. Now told will have to pay around £195 to terminate contract. All I want is to return to talk talk!!!!!! Got talked into returning to BT by coldcall - what a mistake. Since returning nothing works, no internet, have to unplug computer to hear caller on phone, have not set up direct debit as requested and find am ex-directory - not requested. Now told will have to pay around £195 to terminate contract. All I want is to return to talk talk!!!!!!

]]> By: Jo http://spencerlavery.com/blog/love-letter-to-bts-complaint-department/#comment-207 Jo Mon, 02 Jun 2008 17:54:23 +0000 http://spencerlavery.com/?p=84#comment-207 And now for another round of stupidity with BT I moved house this weekend but cancelled my BT line two weeks ago and ordered the new line to be set up on 19th May, along with broadband. Then I sat back feeling smug, expecting that I would be all set up with a phone and interenet in the new house by the time I moved in. Stupid Jo. This is BT we're dealing with here. Stupid, stupid girl. BT are riddled with incompetence, stupidity and they basically don't care. I had an engineer booked for the weekend before last, he didn't turn up because BT had tested the line (externally) and decided it was working - it wasn't, obviously. So I re-booked the appointment and he turned up this weekend, stayed for about 10 minutes then left. When I asked him if everything was working, he said yes but refused to stay for me to test it. Obviously, this is BT, so it wasn't all working, only the line was, the internet was not. I've just called BT now and they've told me that they decided to cancel my broadband order because it had taken too long to resolve (?!?) they didn't tell me they were going to cancel it, of course. I've just spoken to another advisor who told me that they will call me tomorrow and try to resolve it. When I asked her to send me an e-mail to confirm what we had talked about and that someone would call me tomorrow, she told me she cannot because she doesn't have access to e-mails! Ridiculous, I thought but then I remembered that it was, afterall, BT I was calling so of course she didn't have e-mail access! http://blog.myspace.com/index.cfm?fuseaction=blog&Mytoken=3AC959D3-3625-41A0-967CF5EE2718D51143141539 And now for another round of stupidity with BT

I moved house this weekend but cancelled my BT line two weeks ago and ordered the new line to be set up on 19th May, along with broadband. Then I sat back feeling smug, expecting that I would be all set up with a phone and interenet in the new house by the time I moved in.

Stupid Jo. This is BT we’re dealing with here. Stupid, stupid girl. BT are riddled with incompetence, stupidity and they basically don’t care. I had an engineer booked for the weekend before last, he didn’t turn up because BT had tested the line (externally) and decided it was working - it wasn’t, obviously.

So I re-booked the appointment and he turned up this weekend, stayed for about 10 minutes then left. When I asked him if everything was working, he said yes but refused to stay for me to test it. Obviously, this is BT, so it wasn’t all working, only the line was, the internet was not. I’ve just called BT now and they’ve told me that they decided to cancel my broadband order because it had taken too long to resolve (?!?) they didn’t tell me they were going to cancel it, of course. I’ve just spoken to another advisor who told me that they will call me tomorrow and try to resolve it. When I asked her to send me an e-mail to confirm what we had talked about and that someone would call me tomorrow, she told me she cannot because she doesn’t have access to e-mails! Ridiculous, I thought but then I remembered that it was, afterall, BT I was calling so of course she didn’t have e-mail access!

http://blog.myspace.com/index.cfm?fuseaction=blog&Mytoken=3AC959D3-3625-41A0-967CF5EE2718D51143141539

]]> By: Spencer http://spencerlavery.com/blog/love-letter-to-bts-complaint-department/#comment-112 Spencer Fri, 11 Apr 2008 11:09:03 +0000 http://spencerlavery.com/?p=84#comment-112 Those are both good ideas - but I think they've both been done and without much change in BTs service. I've just found another good web site for registering your BT complaint - they're collating them and then presenting them to OFCOM I believe: http://www.btcomplaint.com/ Those are both good ideas - but I think they’ve both been done and without much change in BTs service.

I’ve just found another good web site for registering your BT complaint - they’re collating them and then presenting them to OFCOM I believe:

http://www.btcomplaint.com/

]]> By: mark http://spencerlavery.com/blog/love-letter-to-bts-complaint-department/#comment-110 mark Thu, 10 Apr 2008 16:39:40 +0000 http://spencerlavery.com/?p=84#comment-110 This is absolutely an understatement for the Entire Companies lack of Communication from BT I have had issues with BT for almost one year since they created another account for me, double invoiced me, terminated my contract and then caused a black mark on my credit by trying to make me pay a deposit to keep my line. BT know they can act like this because if you dont live in a cable area YOU Have No alternative!! They have 100's of different departments and expect YOU to know which one can sort out your problem. I propose Action - does anybody have any effective advice on how to bring BT into Line ???? BT are absolute rubbish - How about a petition or perhaps class action against BT? This is absolutely an understatement for the Entire Companies lack of Communication from BT

I have had issues with BT for almost one year since they created another account for me, double invoiced me, terminated my contract and then caused a black mark on my credit by trying to make me pay a deposit to keep my line.

BT know they can act like this because if you dont live in a cable area YOU Have No alternative!! They have 100’s of different departments and expect YOU to know which one can sort out your problem.

I propose Action - does anybody have any effective advice on how to bring BT into Line ????

BT are absolute rubbish - How about a petition or perhaps class action against BT?

]]> By: Jason Rakowski http://spencerlavery.com/blog/love-letter-to-bts-complaint-department/#comment-104 Jason Rakowski Thu, 10 Apr 2008 00:08:29 +0000 http://spencerlavery.com/?p=84#comment-104 Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. . Jason Rakowski Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .

Jason Rakowski

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